Accessibility
This accessibility statement applies to content published on encircle.co.uk and portals under our brands, such as xms.io and trustcrm.co.uk.
We want as many people as possible to be able to use this website. For example,
that means you should be able to:
- Change colours, contrast levels and fonts
- Zoom in up to 300% without the text spilling off the screen
- Navigate most of the website using just a keyboard
- Navigate most of the website using speech recognition software
- Listen to most of the website using a screen reader (including the most recent
- versions of JAWS, NVDA and VoiceOver)]
We’ve also made the website text as simple as possible to understand.
AbilityNet has advice on making your device easier to use if you have a disability.
Feedback and contact information
If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:
- Email: [email protected]
We’ll consider your request and get back to you within 28 working days.
Reporting accessibility problems with this website
We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact: [email protected].
Compliance status
enCircle is committed to making its website accessible.
This website is partially compliant with the Web Content Accessibility Guidelines
version 2.1 AA standard.
Non-accessible content
The content listed below is non-accessible for the following reasons.
Non-compliance with the accessibility regulations
- On the ‘Events’ page there are empty links that contain no text. Therefore, the function or purpose of the link will not be presented to keyboard or screen reader users. This fails WCAG 2.1 success criterion 1.3.1 (Info and Relationships).
- On some pages, there are missing form labels. As a result the function or purpose of that form is not presented to screen reader users. This fails WCAG 2.1 success criterion 1.1.1 (Non-text Content).
- On the primary navigation toolbar, there are Aria menus that are not for navigation link on a website. This fails WCAG 2.1 success criterion 2.1.1 (Keyboard).
The developers have been made aware that their plugins do not meet accessibility requirements for the site, and this will be amended in the next update.
Disproportionate burden
Accessibility to WCAG 2.1 standards will be built into this development by the
supplier. An accessibility audit by a 3rd party expert will be completed following
development and any changes to the portal to comply fully to WCAG 2.1 AA will be
made by April 2024.
Content that’s not within the scope of the accessibility regulations
- We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.
- Embedded videos hosted on YouTube and other media players include non- accessible elements that are native to the video platform. For example, this means buttons to play videos are not descriptive enough for screen reader users as the context of the video is not clear. This fails WCAG 2.1 success criterion 2.4.6 (Headings and Labels).
What we’re doing to improve accessibility
We have tested our portals internally using accessibility web tools and provided fixes to urgent errors that we found.
Another accessibility audit is planned to be completed by February 2025. Further development and any changes to the portal to comply fully to WCAG2.1 AA will be made by April 2025.
Preparation of this accessibility statement
This statement was prepared on 18th February 2024.
This website was last tested on 13th December 2023. Testing was carried out internally.