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We recommend that you print and keep a copy of these Terms and Conditions for future reference.
Last Updated: 13/01/2009
THESE TERMS AND CONDITIONS
These Terms and Conditions apply to all transactions on this site. Please read them carefully. They do not affect your statutory rights.
We may change these terms and conditions at any time. Any changes will take effect on the date they are posted onto the site (see date above). You will be asked to read and accept the terms and conditions each time you place an order, to ensure that you are familiar with the most current ones.
ORDER PROCESS
You will have an opportunity to check and correct any input errors in your order up until you click the Submit Order button.
After you submit an order we will give you an Order Reference Number and details
of the products you have ordered. We will send the same details to you in via e-
Acceptance of your order and the creation of a legally binding contract between us
will only occur when we send you a confirmation e-
When deciding whether or not to accept your order we may use certain
information about you, including any received from credit reference agency checks
with third parties. In particular, we may pass your details to third parties for
them to check against certain public and private databases. These agencies may keep
a record to use in future security checks. This helps to protect you and us against
fraudulent transactions.
We will tell you if your payment details cannot be authorised for any reason and
may invite you to pay by another method or suggest that you visit one of our stores.
Please note that products, prices and offers in our stores may differ from those
featured on this site.
Items sold on this website are generally intended for normal
domestic and consumer use and not for resale or commercial use. We reserve the right
to refuse access to this website, to remove or edit content, or to refuse or cancel
orders at our discretion. If we cancel an order, it will be without charge to you,
and we will reimburse any payment made by you.
PRICES AND PAYMENT
All prices and charges on this site are in UK pounds. They include any VAT payable,
but exclude delivery charges (for details see ‘Delivery’ below).
The total cost of
your order will be the price of the products you order, any additional services you
choose (e.g. installation), plus any applicable delivery charge. All these will be
set out clearly in your Shopping Basket before you submit your order.
Prices, offers and products are subject to availability and may change before (but not after) we accept your order. If something becomes unavailable we may offer you an alternative or suggest that you visit one of our stores.
We try very hard to ensure that all information on this site is accurate. However,
just occasionally, an error can occur. If we discover an error in the price or description
of a product you have ordered, we will tell you and ask you whether you wish to continue
with your order or cancel it.
We accept payment via bank transfer, or credit/debit
card using our partner; PayPalUK.
RESTRICTIONS: AGE REQUIREMENTS AND LIMITS ON ORDERS
If you order a product with a minimum age requirement, by ordering you confirm that you are of the required age.
THIS WEBSITE
We, our Group companies and our suppliers own the copyright, trademarks and all other
intellectual property rights in all material and content on this website, which you
may use, download, copy, publish, transmit or otherwise make available by any other
means only for your own personal, non-
You may not create any link to this website without our prior written consent, nor may you restrict or inhibit the use or enjoyment of it by anyone else.
PRIVACY POLICY
1. Introduction and General Terms
enCircle is committed to protecting your personal information when you are using
our services. We want our services to be safe and enjoyable environments for our
customers and partners. This Privacy Policy relates to our use of any personal information
you provide to us through enCircle.co.uk websites.
In order to provide you with the
full range of enCircle services, we are sometimes required to collect information
about you.
This privacy policy explains the following:
- what information enCircle may collect about you;
- how enCircle will use information we collect about you;
- when enCircle may use your details to contact you;
- whether enCircle will disclose your details to anyone else;
- your choices regarding the personal information you have provided to us;
- the use of cookies on enCircle website and how you can reject these cookies.
As set out above, enCircle is committed to safeguarding your personal information.
Whenever you provide such information, we are legally obliged to use your information
in line with all laws concerning the protection of personal information, including
the Data Protection Act 1998 (these laws are referred to collectively in this Privacy
Policy as the "data protection laws").
The websites contains hyperlinks to websites
owned and operated by third parties. These third party websites have their own privacy
policies, including cookies, and we urge you to review them. They will govern the
use of personal information you submit or are collected by cookies whilst visiting
these websites. We do not accept any responsibility or liability for the privacy
practices of such third party websites and your use of such websites is at your own
risk.
2. What information will enCircle collect about me?
When you sign up to participate in or receive a service from any encircle.co.uk website,
such as newsletters, competitions, live chats, message boards or register with the
single universal online registration system used across different parts of the encircle.co.uk
called "Single Sign-
By entering your details in the fields requested, you enable enCircle
and its service providers to provide you with the services you select.
Please note
that sometimes on particular web pages we will require you to provide additional
personal information, and sometimes sensitive personal information. When we do this
we will specify further on these web pages why we are collecting your information
and how we will use it.
enCircle also uses cookies (see
We may also use your IP address to determine whether you are
accessing the services from the UK or not. If not, you may be re-
3. How will enCircle use the information they collect about me?
enCircle will use your personal information for a number of purposes including the following:
- for "service administration purposes", which means that enCircle may contact you for reasons related to the service you have signed up for, as set out in paragraph 4 below (e.g. to provide you with password reminders or to notify you that a particular service has been suspended for maintenance);
- to contact you about a submission you have made to the websites, including any content you provide;
- to personalise the way enCircle content is presented to you;
- IP addresses are used to identify the location of users, the number of visits from different countries and also to block disruptive use; and
- to analyse and improve the services offered on encircle.co.uk. e.g. to provide you
with the most user-
friendly navigation experience.
Where enCircle proposes using your personal information for any other uses we will ensure that we notify you first. You will also be given the opportunity to withhold or withdraw your consent for your use other than as listed above.
4. When will enCircle contact me?
enCircle may contact you:
- in relation to the functioning of any service you have signed up for in order to ensure that enCircle can deliver the services to you;
- where you have opted to receive further correspondence;
- in relation to any contribution you have made to encircle.co.uk, e.g. on enCircle message boards;
- to invite you to participate in surveys about enCircle services (participation is always voluntary); and
- for marketing purposes where you have specifically agreed to this (see paragraph 5 below)
Local pages will give you detailed information about how enCircle will contact you in relation to specific services.
5. Will I be contacted for marketing purposes?
enCircle won't contact you for marketing purposes, or promote new services to you unless you specifically agree to be contacted for these purposes.
6. Will enCircle share my personal information with anyone else?
We will keep your information confidential except where disclosure is required or
permitted by law (for example to government bodies and law enforcement agencies)
or as described in paragraph 7 below. Generally, we will only use your information
within enCircle. However, sometimes enCircle uses third parties to process your information.
enCircle will require these third parties to comply strictly with its instructions
and enCircle will require that they do not use your personal information for their
own business purposes.
Please note that if you are accessing enCircle from outside
the UK and you make a comment or complaint regarding any element of advertising (see
paragraph 11 for more details about this) then enCircle may forward your correspondence
to a third party only for the purposes of responding to you.
7. Offensive or inappropriate content on the enCircle website
If you post or send offensive, inappropriate or objectionable content anywhere on
or to encircle.co.uk, or otherwise engage in any disruptive behaviour on encircle.co.uk,
enCircle may use your personal information to stop such behaviour.
Where enCircle
reasonably believes that you are or may be in breach of any of the laws of England
or Wales (e.g. because content you have posted may be defamatory), enCircle may use
your personal information to inform relevant third parties such as your employer,
school e-
8. What if I am a user aged 16 or under?
If you are aged 16 or under, please get your parent/guardian's permission beforehand whenever you provide personal information to enCircle's website. Users without this consent are not allowed to provide us with personal information.
9. How long will enCircle keep my personal information?
We will hold your personal information on our systems for as long as is necessary
for the relevant service, or as long as is set out in any relevant contract you hold
with enCircle or enCircle's corporate retention schedule (this is a database that
defines which documents should be kept and for how long). In the case that you wish
to cancel your registration as a encircle.co.uk member, once an account is deleted
a red flag goes on the database and, while people cannot use the personal information,
it stays on the system for a period of one year for administration purposes before
being deleted automatically.
Where you contribute to encircle.co.uk enCircle will
generally only keep your content for as long as is reasonably required for the purpose(s)
for which it was submitted. For example, enCircle will only keep copies of entries
to a photographic competition for the duration of the competition. However other
projects are likely to have a longer, or even permanent, duration.
10. Can I find out what personal information enCircle holds about me?
Under the Data Protection Act you have the right to request a copy of the personal
information enCircle holds about you and to have any inaccuracies corrected. (We
charge £15 for information requests and will require you to prove your identity with
2 pieces of approved photographic identification.) We will use reasonable efforts
to supply, correct or delete personal information about you on our files.
Please address
requests and questions about this or any other question about this Privacy Policy
to enCircle Solutions Ltd, Gordon Road, Loughborough, LE11 1JP (email: enquiries@encircle.co.uk).
11. What if I am accessing enCircle websites outside the UK?
www.encircle.co.uk is published in the UK by enCircle. For international users accessing
the site from outside the UK, the site is made available to you as standard, on a
commercial basis (ie some of the pages you access will have advertising on them)
under licence from enCircle. However all personal information submitted by you to
the site goes directly to enCircle and will be processed in accordance with this
Privacy Policy (and any local terms that apply on websites) unless terms on sites
specify otherwise.
You should note that enCircle does place a number of cookies on
www.encircle.co.uk and may collect information about international users from these
-
12. Changes to enCircle's Privacy Policy
This privacy policy may be updated from time to time so you may wish to check it each time you submit personal information to any encircle.co.uk website. The date of the most recent revisions will appear on this page.
13. Cookies Policy -
a. What is a cookie?
A cookie is a small amount of data, which often includes a unique
identifier that is sent to your computer or mobile phone (referred to here as a "device")
browser from a website's computer and is stored on your device's hard drive. Each
website can send its own cookie to your browser if your browser's preferences allow
it, but (to protect your privacy) your browser only permits a website to access the
cookies it has already sent to you, not the cookies sent to you by other sites. Many
sites do this whenever a user visits their website in order to track online traffic
flows.
Cookies record information about your online preferences and allow us to tailor
the websites to your interests. Users have the opportunity to set their devices to
accept all cookies, to notify them when a cookie is issued, or not to receive cookies
at any time. The last of these means that certain personalised services cannot then
be provided to that user and accordingly you may not be able to take full advantage
of all of the encircle.co.uk features. Each browser is different, so check the "Help"
menu of your browser to learn how to change your cookie preferences.
During the course
of any visit to encircle.co.uk, the pages you see, along with a cookie, are downloaded
to your device. Many websites do this, because cookies enable website publishers
to do useful things like find out whether the device (and probably its user) has
visited the website before. This is done on a repeat visit by checking to see, and
finding, the cookie left there on the last visit.
b. How does enCircle use cookies?
Information supplied by cookies can help us to
analyse the profile of our visitors and help us to provide you with a better user
experience. For example: if on a previous visit you went to our support pages, we
might find this out from your cookie and highlight support information on your second
and subsequent visits.
enCircle (and in relation to international users) may also use a number of independent
measurement and research companies. They may gather information regarding the visitors
to enCircle sites on our behalf using cookies, log file data and code which is embedded
on our website. enCircle may use this type of information to help improve the services
it provides to its users. enCircle will strictly require that third parties do not
use any information for their own business or other purposes (see paragraph 6 above).
Certain other areas of encircle.co.uk may use cookies for a specific reason -
c. enCircle cookies and how to reject cookies?
Please refer to your browser help
file in order to understand how you can block all cookies from encircle.co.uk.
14. Contacting enCircle about this Privacy Policy
If you have any questions or comments about this Privacy Policy please contact;
The
Data Protection Officer
enCircle Solutions Ltd.
Ark Business Centre
Gordon Road
Loughborough
LE11
1JP
(Email: enquiries@encircle.co.uk).
DELIVERY POLICY
1. Where we Deliver
Delivery must be to an address in the United Kingdom (but excluding the Channel Islands). All deliveries must be signed for (except items sent by post and which are small enough to be put through your letterbox). Please make sure you keep the receipt enclosed with your goods.
2. Delivery Charges
We make every effort to keep our delivery charges as low as possible. Our charge depends on the type of products you select and on whether you choose standard delivery (usually within 5 working days) or a premium service (e.g. our morning delivery service).
When you add products to your Delivery Shopping Basket, the appropriate standard
delivery charge will be added automatically. There are additional charges if you
choose a premium delivery service (e.g. morning delivery). If you add additional
items, please double check the charge by clicking “Re-
3. How We Deliver
Most products are delivered either by courier or by post, depending on their size and value. If your product is one which is delivered by courier you may be given the option of choosing a premium delivery service for a small extra charge during the ordering process. Large items are generally delivered by our own delivery service or by the manufacturer. For these products you will be asked or told about delivery dates as part of the order process.
We will notify you of which delivery method we intend to use via e-
4. Delivery Times
Delivery times are calculated in working days -
5. Premium Delivery Services
If you choose to pay a small extra charge for a premium delivery service, your product will be delivered on the date and during the time slot specified. All deliveries must be signed for.
6. Standard Postal and Courier Deliveries
Standard postal and courier deliveries should arrive within 5 working days of placing your order (to be safe, please allow a little extra during busy sale periods).
If we are sending your product by courier, you may request a link to the courier's website, and a parcel number, so that you can track your order right to your doorstep. Standard courier deliveries are usually made between 9am and 5pm. All deliveries must be signed for. If you are out when the courier arrives, the courier will leave a card with a contact number for you to call.
IMPORTANT: We do everything we can to meet the delivery times specified in this section. However, occasionally delivery times may be affected by factors beyond our control and therefore they cannot be guaranteed. We will inform you if we become aware of an unexpected delay.
Please allow extra time for deliveries to Scottish islands or if you apply for credit (we need to receive your signed application form back before we can process your order; this can add 5 working days).
7. Missing, Damaged or Incorrect Orders
We try very hard to ensure that you receive your order in pristine condition. If
you do not receive all your products, please e-
RETURNS POLICY
1. Cancellation
If you have chosen to have your order delivered, you can cancel your
purchase at any time either before or up to 14 days after delivery by:
- Returning the product via courier (please include your receipt for the card you paid with, so that it can be credited);
- Emailing us at sales@encircle.co.uk;
- Phoning us on 08456444470 (please have your order reference number and delivery details to hand;
- Writing to our sales department:
Sales Support
enCircle Solutions Ltd.
Ark Business Centre
Gordon Road
Loughborough
LE11
1JP
Your product must be complete, unused and in 'as new' condition (e.g. if you have
opened the box to examine the product you must have done so without damaging or marking
the product in any). It should be returned with the original box, packing and accessories.
Pre-
You will receive a full refund, and the cancellation is free of charge provided you return the product to our depot at your own cost.
We cannot cancel your purchase when:
- You return your product to us without proof of purchase;
- There is a contract for services with the product and you have started using the services (this would include e.g. support and maintenance, but not an extended warranty service agreement);
- The seal has been broken on any software including games; or
- The goods were a special order to your specification.
2) Return of Faulty Goods
The following are guidelines for all goods ordered. Wherever
possible we will respond to your individual circumstances.
If there is a fault with your product within 12 months of delivery (or other defect with your order), we will normally offer a prompt repair, exchange or refund. We will always offer you the choice of an exchange or refund if the fault occurs within 28 days of delivery.
To qualify for a refund or exchange the product must be:
- In otherwise in 'as-
new' condition; - Complete with any accessories and free gifts offered with it (and, if possible, the original box and packaging).
Please return the product to enCircle’s head office or phone us on 0844 561 0000 (9am to 8pm Monday to Friday, 9am to 5pm on Saturday & 10am to 5pm on Sunday). If a fault occurs while you are abroad, please contact us after you return to the UK.
This promise does not cover faults caused by accident, neglect, misuse or normal wear and tear. For consumable items (e.g. batteries, camera films, ink cartridges etc) the guarantee period is three months from delivery.
If a pre-
Any refund due to a fault or other defect will include a refund of the applicable delivery charges. Replacement goods are sent by standard delivery only (i.e. premium services are not available).
THIS RETURNS POLICY DOES NOT AFFECT YOUR LEGAL RIGHTS
GENERAL
These terms and conditions and all transactions relating to this website are governed
by English law and are subject to the non-
Your data protection rights
are set out in our Privacy Policy.
Additional terms and conditions may apply for prize competitions, pre-
These terms and conditions only cover the encircle.co.uk website. Any other websites to which you link from this site are governed by their own terms and conditions. We accept no responsibility or liability for the content or operation of websites which are not under our control. We are required by law to tell you that sales can be concluded in English only and that no public filing requirements apply.
enCircle is a trading name of enCircle Solutions Ltd., Ark Business Centre, Loughborough, LE11 1JP, registered in England No. 05059372, VAT No. 855229608.
