enCircle Solutions Ltd. - Terms & Conditions
We recommend that you print and keep a copy of these Terms and Conditions for future reference.
Last Updated: 14/04/2015
THESE TERMS AND CONDITIONS
These Terms and Conditions apply to all transactions on this site. Please read them carefully. They do not affect your statutory rights.
We may change these terms and conditions at any time. Any changes will take effect on the date they are posted onto the site (see date above). You will be asked to read and accept the terms and conditions each time you place an order, to ensure that you are familiar with the most current ones.
You will have an opportunity to check and correct any input errors in your order up until you click the Submit Order button.
After you submit an order we will give you an Order Reference Number and details of the products you have ordered. We will send the same details to you in via e-mail. We will then send a second email when we start to process your order. Please note that these e-mails are acknowledgements, not acceptance of your order.
Acceptance of your order and the creation
of a legally binding contract between us will only occur when we send you a
confirmation e-mail, which will confirm your order and contain details of
how we will deliver your products to you. (Alternatively, we may decline all or
part of your order for any reason, in which case this email will tell you
We will tell you if your payment details
cannot be authorised for any reason and may invite you to pay by another method
or suggest that you visit one of our stores. Please note that products, prices
and offers in our stores may differ from those featured on this
PRICES AND PAYMENT
All prices and charges on this site are
in UK pounds. They include any VAT payable, but exclude delivery charges (for
details see ‘Delivery’ below).
Prices, offers and products are subject to availability and may change before (but not after) we accept your order. If something becomes unavailable we may offer you an alternative or suggest that you visit one of our stores.
We try very hard to ensure that all
information on this site is accurate. However, just occasionally, an error can
occur. If we discover an error in the price or description of a product you have
ordered, we will tell you and ask you whether you wish to continue with your
order or cancel it.
RESTRICTIONS: AGE REQUIREMENTS AND LIMITS ON ORDERS
If you order a product with a minimum age requirement, by ordering you confirm that you are of the required age.
We, our Group companies and our suppliers own the copyright, trademarks and all other intellectual property rights in all material and content on this website, which you may use, download, copy, publish, transmit or otherwise make available by any other means only for your own personal, non-commercial use. Any other use or reproduction of the material or content is strictly prohibited.
You may not create any link to this website without our prior written consent, nor may you restrict or inhibit the use or enjoyment of it by anyone else.
1. Introduction and General Terms
enCircle is committed to protecting your
personal information when you are using our services. We want our services to be
safe and enjoyable environments for our customers and partners. This Privacy
Policy relates to our use of any personal information you provide to us through
As set out above, enCircle is committed
to safeguarding your personal information. Whenever you provide such
information, we are legally obliged to use your information in line with all
laws concerning the protection of personal information, including the Data
Protection Act 1998 (these laws are referred to collectively in this Privacy
Policy as the "data protection laws").
2. What information will enCircle collect about me?
When you sign up to participate in or
receive a service from any encircle.co.uk website, such as newsletters,
competitions, live chats, message boards or register with the single universal
online registration system used across different parts of the encircle.co.uk
called "Single Sign-On", we may ask for personal information about you.
This can consist of information such as your name, e mail address, postal
address, telephone or mobile number or date of birth. Different web pages may
ask for different personal information.
3. How will enCircle use the information they collect about me?
enCircle will use your personal information for a number of purposes including the following:
Where enCircle proposes using your personal information for any other uses we will ensure that we notify you first. You will also be given the opportunity to withhold or withdraw your consent for your use other than as listed above.
4. When will enCircle contact me?
enCircle may contact you:
Local pages will give you detailed information about how enCircle will contact you in relation to specific services.
5. Will I be contacted for marketing purposes?
enCircle won't contact you for marketing purposes, or promote new services to you unless you specifically agree to be contacted for these purposes.
6. Will enCircle share my personal information with anyone else?
We will keep your information
confidential except where disclosure is required or permitted by law (for
example to government bodies and law enforcement agencies) or as described in
paragraph 7 below.
Generally, we will only use your information within enCircle. However, sometimes
enCircle uses third parties to process your information. enCircle will require
these third parties to comply strictly with its instructions and enCircle will
require that they do not use your personal information for their own business
7. Offensive or inappropriate content on the enCircle website
If you post or send offensive,
inappropriate or objectionable content anywhere on or to encircle.co.uk, or
otherwise engage in any disruptive behaviour on encircle.co.uk, enCircle may use
your personal information to stop such behaviour.
8. What if I am a user aged 16 or under?
If you are aged 16 or under, please get your parent/guardian's permission beforehand whenever you provide personal information to enCircle's website. Users without this consent are not allowed to provide us with personal information.
9. How long will enCircle keep my personal information?
We will hold your personal information on
our systems for as long as is necessary for the relevant service, or as long as
is set out in any relevant contract you hold with enCircle or enCircle's
corporate retention schedule (this is a database that defines which documents
should be kept and for how long). In the case that you wish to cancel your
registration as a encircle.co.uk member, once an account is deleted a red flag
goes on the database and, while people cannot use the personal information, it
stays on the system for a period of one year for administration purposes before
being deleted automatically.
10. Can I find out what personal information enCircle holds about me?
Under the Data Protection Act you have
the right to request a copy of the personal information enCircle holds about you
and to have any inaccuracies corrected. (We charge £15 for information requests
and will require you to prove your identity with 2 pieces of approved
photographic identification.) We will use reasonable efforts to supply, correct
or delete personal information about you on our files.
11. What if I am accessing enCircle websites outside the UK?
www.encircle.co.uk is published in the UK
by enCircle. For international users accessing the site from outside the UK, the
site is made available to you as standard, on a commercial basis (ie some of the
pages you access will have advertising on them) under licence from enCircle.
However all personal information submitted by you to the site goes directly to
local terms that apply on websites) unless terms on sites specify
13. Cookies Policy -Information enCircle collects from you
a. What is a cookie?
c. enCircle cookies and how to reject
If you have any questions or comments
1. Where we Deliver
We primarily deliver our services around the World using high speed data networks. Use of proprietary or slow dial up networks will incur additional service charges.
Delivery must be to an address in the United Kingdom (but excluding the Channel Islands). All deliveries must be signed for (except items sent by post and which are small enough to be put through your letterbox). Please make sure you keep the receipt enclosed with your goods.
2. Delivery Charges
We make every effort to keep our delivery charges as low as possible. Our charge depends on the type of products you select and on whether you choose standard delivery (usually within 5 working days) or a premium service (e.g. our morning delivery service).
When you add products to your Delivery Shopping Basket, the appropriate standard delivery charge will be added automatically. There are additional charges if you choose a premium delivery service (e.g. morning delivery). If you add additional items, please double check the charge by clicking “Re-calculate”. You will always be able to see all applicable charges before submitting your order.
3. How We Deliver
We delivery our services remotely via secure VPN or other method. We do not operate support services over dial up or low speed connections below 1mb in speed. Additional costs are levied for on site support when not critical.
Other products are delivered either by courier or by post, depending on their size and value. If your product is one which is delivered by courier you may be given the option of choosing a premium delivery service for a small extra charge during the ordering process. Large items are generally delivered by our own delivery service or by the manufacturer. For these products you will be asked or told about delivery dates as part of the order process.
We will notify you of which delivery method we intend to use via e-mail. Very occasionally different products in the same order may be delivered separately.
4. Delivery Times
Delivery times are calculated in working days - i.e. Monday to Friday inclusive (but excluding bank holidays). If you order after 3.00pm, please calculate your delivery time as if your order had been placed the following working day (including if you are offered our "next working day" premium service). Deliveries may take 7-10 working days over the Christmas, Bank Holiday and Easter periods.
5. Premium Delivery Services
If you choose to pay a small extra charge for a premium delivery service, your product will be delivered on the date and during the time slot specified. All deliveries must be signed for.
6. Standard Postal and Courier Deliveries
Standard postal and courier deliveries should arrive within 5 working days of placing your order (to be safe, please allow a little extra during busy sale periods).
If we are sending your product by courier, you may request a link to the courier's website, and a parcel number, so that you can track your order right to your doorstep. Standard courier deliveries are usually made between 9am and 5pm. All deliveries must be signed for. If you are out when the courier arrives, the courier will leave a card with a contact number for you to call.
IMPORTANT: We do everything we can to meet the delivery times specified in this section. However, occasionally delivery times may be affected by factors beyond our control and therefore they cannot be guaranteed. We will inform you if we become aware of an unexpected delay.
Please allow extra time for deliveries to Scottish islands or if you apply for credit (we need to receive your signed application form back before we can process your order; this can add 5 working days).
7. Missing, Damaged or Incorrect Orders
We try very hard to ensure that you receive your order in pristine condition. If you do not receive all your products, please e-mail us at email@example.com or telephone 08456444470. In the unlikely event that a product arrives damaged or faulty, please follow the instructions in the delivery documents.
Your product must be complete, unused and in 'as new' condition (e.g. if you have opened the box to examine the product you must have done so without damaging or marking the product in any). It should be returned with the original box, packing and accessories. Pre-recorded videotapes, DVDs, CDs, minidiscs and other software must be sealed. Any 'Free Gifts' received with the product must also be returned.
You will receive a full refund, and the cancellation is free of charge provided you return the product to our depot at your own cost.
We cannot cancel your purchase when:
2) Return of Faulty Goods
If there is a fault with your product within 12 months of delivery (or other defect with your order), we will normally offer a prompt repair, exchange or refund. We will always offer you the choice of an exchange or refund if the fault occurs within 28 days of delivery.
To qualify for a refund or exchange the product must be:
Please return the product to enCircle’s head office or phone us on 0844 561 0000 (9am to 8pm Monday to Friday, 9am to 5pm on Saturday & 10am to 5pm on Sunday). If a fault occurs while you are abroad, please contact us after you return to the UK.
This promise does not cover faults caused by accident, neglect, misuse or normal wear and tear. For consumable items (e.g. batteries, camera films, ink cartridges etc) the guarantee period is three months from delivery.
If a pre-recorded videotape, DVD, CD, Minidisc or other software is faulty under guarantee we will happily exchange it for the same title or refund your money.
Any refund due to a fault or other defect will include a refund of the applicable delivery charges. Replacement goods are sent by standard delivery only (i.e. premium services are not available).
THIS RETURNS POLICY DOES NOT AFFECT YOUR LEGAL RIGHTS
These terms and conditions and all
transactions relating to this website are governed by English law and are
subject to the non-exclusive jurisdiction of the English courts. We do not
accept amendments to these terms and conditions.